Returns & Cancellation Information

With our unique sizing chart and our fine quality knitwear we are confident that you will be satisfied with your purchase.

However, IF FOR ANY REASON, you are not satisfied with the garment when you receive it, we will refund the full amount of the garment.

You may return any item WITHIN 3 MONTHS of purchase for a refund providing it is in its original condition with the tags attached. For Sale or Outlet items this period is reduced to 30 days.

Due to hygiene reasons, hats are excluded from our Returns Policy and cannot be returned or their purchase refunded.

How to return a parcel

How do I return a parcel?
Please use our returns portal to print a returns label. You can return all or part of your order this will however, be at your own cost through your chosen carrier. To print your returns label please click here and follow the simple instructions. Please be aware that the returns label and note is only valid for one parcel.

How much does it cost?
You are responsible for returning the order to us. It is your choice as to which carrier you use and the cost will be dictated by the carrier.

How much will I be refunded for my order?
You will be fully refunded for the value of the goods returned provided they are in shop sold condition. You will not be refunded for any shipping costs or any taxes that you may have paid on your order, if applicable.

More Info

On the very rare occasion a garment is found to have a manufacturing fault, it will be refunded providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected. WoolOvers cannot be held liable for any washing errors or detergent damage.

Cancellation rights for EU customers

Customers from within the European union have the right to cancel a contract for the purchase of an order within 14 working days from receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this by emailingInternational@woolovers.com

You must also return the products to us immediately, in the same condition in which you received them.

If you wish to cancel your order within the 14-day period under the Distance Selling Regulations, we will refund your entire order, including your delivery charge (providing all items in the order are returned) However, you will be responsible for the cost of returning the items to us.

When you return a product to us because you have cancelled the contract, we will process the refund due to you as soon as possible and within 14 days of the day you have given notice of your cancellation. After the 14 days cooling off period has elapsed, our standard Returns Policy applied.

Download our cancellation form

Click to download the cancellation form